Check In
Check-in is from 3pm on the day of arrival. Please contact us prior to arrival to confirm key collection details. Early check-in may be possible on request for an additional fee but is subject to availability.
Check Out
Check-out is by 10am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability. On departure please be sure that you close the door securely behind you and return the keys to the mailbox.
Cancellation
The Cancellation policy for these apartments is as follows:
Cancellation charges relate to the date prior to arrival when we are notified of the cancellation and will determine the cancellation charges incurred according to the scale below.
These notice periods also apply to early departure, postponed arrival or reduction in the number of minimum nights stay.
LENGTH OF STAY NOTICE PERIOD CANCELLATION CHARGE
1 – 30 nights - 7 days prior to arrival date - No refund
31-90 nights - 14 days prior to arrival date - Minimum 14 nights’ accommodation charge
91+ nights - 21 days prior to arrival date - Minimum 21 nights’ accommodation charge
The cancellation policy for group bookings varies. This will be confirmed at the time of enquiry.
Payment
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival, otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
Security Deposit
On booking you will be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
Extension Policy
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.
