Check In
Check-in is from 3pm on the day of arrival. Early check in may be possible on request for an additional fee but is subject to availability.
Check Out
Check-out is by 10am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability.
Cancellation
The Cancellation policy for these apartments is as follows:
For stays between 1 – 6 nights: Cancellation must be by 3pm, 2 days prior to arrival in advance, or penalty of up to 2 nights accommodation will be incurred.
For stays between 7 – 89 nights: Cancellation must be by 3pm, 7 days prior to arrival in advance, or penalty of up to 7 nights accommodation will be incurred.
For stays between 90+ nights: Cancellation must be by 3pm, 14 days prior to arrival in advance, or penalty of up to 14 nights accommodation will be incurred.
All cancellations or shortening of stays may be charged a non-refundable administration fee.
Payment
Payment is due upon confirmation and every 30 days for long term stays.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
Security Deposit
On booking you will be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
Extension Policy
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.
