Check-in is from 3pm on the day of arrival. Please contact us prior to arrival to confirm key collection details as some properties do not offer a 24/7 reception desk or doorman. Early check in may be possible on request for an additional fee but is subject to availability. Please note that keys must be collected from a different location and that the meet and greet service is between 3pm & 9pm Mon – Thurs and 3pm – 7pm Fri – Sun.
Check-out is by 11am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability. On departure please be sure that you close the door securely behind you. Please note that keys must be returned to the collection location.
The Cancellation policy for these apartments is as follows.
Stays of 1-6 nights – 48 hours minimum
7 days plus – 7 days minimum
Non-arrivals are non-refundable or transferable.
All cancellations or shortening of stays may be charged a £100 non-refundable administration fee.
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival, otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
On booking the client will be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.