Check-in is from 2pm on the day of arrival. The Rosebery offers 24 hour reception.
Check-out is by 11am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability. On departure please be sure that you close the door securely behind you.
A Late check-out fee (between 2pm and 5pm, subject to availability) will be charged at £75 plus VAT. After 5pm one additional nights rental will be charged.
If there is any delay in vacating the apartment beyond the agreed time without prior consent in writing, a full day’s charge will be charged to the guest or each day or part of the day that the guest delays departure.
Notice of cancellation is as follows unless expressly agreed in writing at the time of booking.
7-28 nights, a cancellation may be made up to 7 days’ prior to arrival
29 – 89 nights, 14 days’ notice of cancellation will be required
90+ nights, 30 days’ notice of cancellation will be required.
All cancellations must be confirmed in writing and cancellation reference obtained
No refunds will be made for non-arrivals
Early Departure Charges:
Stays of 14-28 nights will be charged 7 nights early departure fee
Stays of 29-89 nights will be charged 14 nights early departure fee
Stays of 90+ nights will be charged 30 nights early departure fee
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for any length of stay, we do reserve the right to backdate it to our normal rate card if the stay is shortened.
There is a security deposit of £250 which is refundable upon departure, less any charges.
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.