Check-in is from 3pm on the day of arrival. Early check-in may be possible on request for an additional fee but is subject to availability.
Check-out is by 10.30am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability. On departure please be sure that you close the door securely behind you.
A Late check-out fee (between 2pm and 5pm, subject to availability) will be charged at £75 plus VAT. After 5pm one additional nights rental will be charged.
The Cancellation policy for these apartments is as follows:
To avoid any charges we require the below notice prior to arrival. This also applies to in-house guests who wish to amend their departure date.
72 hours for less than 27 nights
7 days for 28-90 nights
14 days for more than 91 nights
If a special or reduced rate has been agreed for a long term booking of over 60 nights the landlord reserves the right to charge the full published rate back dated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival| otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
On arrival we will require a pre-authorisation of £200 of a debit or credit card on check in. Pre-authorisation places a temporary hold on the balance of the card, no money will be debited. This hold may affect the available balance or spending limit for the duration of the stay. For longer stays, the building will pre-authorize at check-in and re-issue 1 week before departure. The pre-authorization is used to cover incidental items including (but not limited to): breaches in terms and conditions, breakages / damages, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state, etc.)
On booking you will also be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.