Check-in is from 2pm on the day of arrival. Please contact us prior to arrival to confirm key collection. Early check-in may be possible on request for an additional fee but is subject to availability.
Check-out is by 10am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability. On departure please be sure that you close the door securely behind you.
The Cancellation policy for these apartments is as follows:
Notice of cancellation is required at least 14 days prior to arrival to avoid facing a cancellation charge. Stays of 1 to 14 nights cancelled less than 14 days prior to arrival will be subject to a charge equal to the total cost of the stay; stays of 15 or more nights cancelled less than 14 days prior to arrival will be subject to a charge equal to 14 nights' stay. This cancellation policy also applies to in-house guests.
All cancellations or shortening of stays may be charged a £100 non-refundable administration fee.
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival| otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
A refundable deposit is taken in respect of every booking. This varies between £50.00 and £250.00. The deposit will be held against any arrears of rent, dilapidation's or breakages that may occur. The deposit, or any balance after deductions, will be refunded following a inspection of the apartment. Your deposit refund will normally be made within a period of 14 days from departure.
An estimate of deposit amounts:
LBS Studios - £50
Other Studios - £150
One-beds - £150
Two-beds - £250
Please note we are not able to refund Amex credit card charges when refunding payments back to you.
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.