Check in is from 4pm on the day of arrival. Keys should be collected from the 24 hour reception at the Metropolitan Hotel.
An early check-in fee (between 12pm and 4pm, subject to availability) will be charged at £75 plus VAT. Before 12pm one additional nights rental will be charged.
Check out is by 10am on the day of departure. Keys should be left at the Metropolitan Hotel reception on your departure.
A Late check-out fee (between 2pm and 5pm, subject to availability) will be charged at £75 plus VAT. After 5pm one additional nights rental will be charged.
The Cancellation policy for these apartments is as follows:
We require 28 days notice to be given to avoid cancellation charges equal to four weeks rental.
All cancellations or shortening of stays may be charged a £100 non-refundable administration fee, as well as the above charges.
If reservation is cancelled outside of 28 days prior to arrival, 20% deposit will be refunded. If cancelled within this period, then cancellation fee equal to full accommodation amount will apply.
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival.
If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival, otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
On booking you will be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
We will also require two weeks advance rental as a security deposit. In case of no incidentals this will be refunded after check out.
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.