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Privacy and Cookie Policy

1. Privacy Policy

Prestige Apartment Services Limited (“we” / “our” / “us”) is committed to protecting and respecting your privacy.

This policy, together with the Website Terms of Use (), sets out the basis on which we will process any personal data we collect from you or that you provide to us through your use of the website (http://www.prestigeapartments.co.uk) (“Website”).

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Prestige Apartment Services Limited whose data protection registration number is (ZA046334).

(a) Collection of your information

If you sign up as a member of the Website you will share your personal information with us, including your name and e-mail address (which you must provide in order to sign up), and your company name, telephone numbers and address (which are optional).

If you subsequently make a booking through the Website, you will share further personal information with us, including your payment card details and any details that you may provide to us at the time of booking, such as your preferences and requirements.

If you contact us, we may keep a record of that correspondence.  

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

(b) Our Use and Disclosure of Your Information

We may use the information we hold about you to:

  • send you regular updates of properties available which might be of interest if you have opted to be added to our mailing list;
  • help us improve our services, for example by acting on any information you have provided to us;
  • to notify you about changes to our Website; or
  • to deal with any enquiries, correspondence, concerns or complaints you have raised.

In the event that we sell or buy any business, shares in a business or assets, we may disclose your personal data to the prospective seller or buyer of such business, shares in a business or assets.

We may from time to time appoint service providers, for example of IT services, to provide services to us. This may involve disclosing your personal data to them to enable it to be processed for a purpose which is consistent with this privacy policy.

We may be forced to disclose information by the government or other law enforcement agencies or in connection with the investigation of unlawful activities or for other legal reasons.

If you make a booking, we will disclose your personal information to the relevant third party who provides the property through our service (“Supplier”). We require each of our Suppliers to comply with data protection laws whenever they process your personal information.

Except as explained above, we will not disclose your personal data to any third parties for any other purpose unless we have your consent.

 (c) International data transfers

The information that we collect from you may be transferred to, processed and stored at, a destination outside the European Economic Area ("EEA"). By submitting your information to us, you agree to this transfer, processing or storing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

(d) Security of information

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. You must not share this password with anyone, or store it in a way that may allow a third party to access it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features which are appropriate to the type of personal data you have provided to try to prevent unauthorised access or inadvertent disclosure.

(e) Your consent

By submitting your information to us, you consent to our use of that information as set out in this policy. If you provide us with sensitive personal data (for example your racial or ethnic origin, whether you are a member of a trade union, or your state of health), you expressly consent to us using that data for the purpose given as well as for equal opportunities monitoring.

(f) Access to information      

You have the right to access personal data we hold about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal data we hold about you.

(g) External websites

The Website may, from time to time, contain links to external websites. If you follow a link to any external websites, please note that these websites have their own privacy policies and website terms and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to any external websites.

(h) Changes to this privacy policy

Any changes we may make to our privacy policy will be posted on this page and where appropriate will be notified to you by email. Continued use of the Website will signify that you agree to any such changes.

(i) Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to alex@prestigeapartments.co.uk or write to: Alex Wood. You may also write to us at Prestige Apartments, 8 Hansard Mews, London W124 8BJ or call us at +44 20 7704 6514. Please also contact us at this address if you would like to update or amend any of your personal data which you have sent us.

2. Cookies

(a) Use of cookies

Cookies are small data files, applied by the majority of websites, which transfer text-only information to the hard drive of your computer.

The cookies that we use on the Website are strictly necessary to help the Website, and in particular its registration / login apparatus, operate effectively. These cookies are essential in order to enable you to sign-in to your account. These cookies do not remember where you have been on the internet. These cookies cannot be disabled.

Below is a list of the all the cookies we have set and our reasons for doing so:

Cookie

Use

CFTOKEN/ CFID

ColdFusion cookie; gives you a unique ID for the duration of your session on the website. It does this to track your path through the website, associating processes such as shopping baskets or account logins to you. It helps the website perform to the best of its ability

__atuvc, psc, uvc, uid, uit, di, loc, bt, ssc

Cookies used to run the ‘addthis’ application (a third party application used on the PAS website); Addthis.com state they do not collect or store any personally identifying information about you, unless you specifically provide it. Read their full privacy policy here {LINK TO PRIVACY POLICY.

__utma           

Google Analytics cookie; tracks the number of times you have visited the site

__utmb and __utmc

Google Analytics cookies; work together to calculate how long you have spent on the website in each session

__utmz           

Google Analytics cookie; tracks what search engine you have visited the site from and which search terms you used to find the website

PREF, NID, HSID, APISID, SID

Cookies set by Google; they control Google Maps

VISID and __support_check

Third party tracking software to track non-personally identifiable information such as visits and visitor behaviour

 

(b) Cookie consent

By using the Website you accept our use of these cookies.

You may control the cookies used by websites by modifying the settings in your browser. To do this, view the “help” menu to change your cookie preferences.

To access the Google Analytics opt out browser, please visit https://tools.google.com/dlpage/gaoptout. By choosing this option, you will block Google Analytics across all websites. 

For more detailed information about cookies and how they can be managed and deleted please visit www.allaboutcookies.org.

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