Check-in is from 4pm on the day of arrival. Please contact us prior to arrival to confirm key collection details as the property does not offer a 24/7 reception desk or doorman. Early check-in may be possible on request for an additional fee but is subject to availability.
An early check-in fee (between 11am and 4pm, subject to availability) will be charged at £75 plus VAT. Before 11am one additional nights rental will be charged.
Check-out is by 11am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability. On departure please be sure that you close the door securely behind you.
A Late check-out fee (between 2pm and 5pm, subject to availability) will be charged at £75 plus VAT. After 5pm one additional nights rental will be charged.
The Cancellation policy for these apartments is as follows:
Stays of less than 7 nights
We must receive notification of cancellation for bookings from 1 to 6 nights, at least 4 days prior to midday on the day of arrival. Cancellations received less than 4 days prior to arrival will be subject to 100% cancellation charge.
Stays of 7-28 nights
We must receive notification of cancellation from 7 - 28 nights at least 7 days prior to midday on the day of arrival. Where notification of cancellation is received less than 7 prior to the arrival date a minimum cancellation charge of 7 nights will apply.
Stays of 29+ nights
We must receive notification of cancellation for bookings of 29 nights plus, at least 21 days prior to midday on the day of arrival. Where notification of cancellation is received less than 21 days prior to the arrival date a minimum cancellation charge of 7 nights will apply.
Non-arrivals will be treated as a cancellation and will be subject to a 100% cancellation charge.
All cancellations or shortening of stays may be charged a £100 non-refundable administration fee.
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival, otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
On booking the client will be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
Please provide us with at least 14 days written notice to apply for an extension to the reserved move-out date. Prestige Apartments will endeavour to grant any requests for such extension however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.